Return & Refund Policy
Last Updated: June 2026
At HUGLET, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.
Returns
You may request a return within 7 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and unworn
- Be unwashed
- Have original tags attached
- Be in its original packaging
- Be in resalable condition
Items that do not meet these conditions may not be eligible for return.
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Exchanges
We offer exchanges for:
- Incorrect size received
- Defective products
- Damaged products
- Incorrect product delivered
Exchange requests must be submitted within 7 days of delivery.
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Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Final sale items
- Customized or personalized products
- Products damaged due to misuse
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Damaged or Defective Products
If you receive a damaged or defective item:
1. Take clear photos of the product.
2. Email us within 48 hours of delivery.
3. Include your order number and photos.
Our team will review the request and provide a suitable resolution.
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Refunds
Once your returned item is received and inspected:
- Approved refunds will be processed within 5–10 business days.
- Refunds will be credited to the original payment method.
Processing times may vary depending on your bank or payment provider.
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Cash on Delivery (COD) Orders
For eligible COD refunds, the amount may be transferred via bank transfer or another approved refund method.
Additional verification may be required.
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Cancellation Policy
Orders can be cancelled before they are shipped.
Once an order has been shipped, cancellation requests may not be possible.
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Contact Us
For return, exchange, or refund assistance:
📧 hugletin@gmail.com
Response Time: 24–48 Hours
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